# Setting up WhatsApp notifications

> Connect your WhatsApp Business account, switch on order and shipping notifications, and register your Meta-approved message templates.

Canonical page: https://magazamhazir.com/en/yardim/whatsapp-kurulumu
Menu path in the store admin: WhatsApp > Ayarlar
Requires plugin(s): whatsapp
Last updated: 2026-09-01

Once WhatsApp Business (Cloud API) is connected, order confirmations, shipping and delivery updates and cart reminders land in the customer's WhatsApp automatically, and you answer incoming customer messages from the same screen. Setup has two halves: connecting the number, and registering templates that Meta has already approved. If either is missing nothing is sent — WhatsApp does not let you open a conversation with an unapproved template.

## Before you start

- The WhatsApp plugin enabled on your store
- A Meta Business account and a WhatsApp Business (Cloud API) number
- At least one message template approved in Meta WhatsApp Manager

## Steps

### 1. Open the WhatsApp settings page {#adim-1}

In the sidebar, open WhatsApp → Ayarlar. If the status pill on the Bağlantı card reads 'Bağlı değil', no number is connected yet. The card has two tabs: 'Facebook ile Bağlan' and 'Sanal numara'.

### 2. Connect the number with Facebook {#adim-2}

This is the fastest route. In the Facebook window, pick your business and your WhatsApp number; if you are porting a number from another provider, your display name, quality rating and approved templates come with it. Do not close the window before the steps finish — an interrupted flow returns with a warning that Facebook did not grant access to your WhatsApp Business account or number.

### 3. Or enter the credentials by hand {#adim-3}

For Cloud API test/virtual numbers, use the 'Sanal numara' tab. Enter the values from your Meta app and press 'Bağlantıyı Kaydet'. Do not skip the App Secret field: it is required for incoming customer messages to be received, and it converts your short-lived access token into a long-lived one lasting roughly 60 days.

### 4. Choose which events send a message {#adim-4}

On the 'Bildirim Ayarları' card, first switch on 'WhatsApp bildirimleri etkin' — while it is off, none of the individual notifications you enable will send. Then tick the events you need and save. If your store has the reservations or appointments plugin, those groups appear in this list too.

### 5. Register your message templates {#adim-5}

On the 'Mesaj Şablonları' card, press 'Varsayılan Şablonları Oluştur': five order-notification templates are prepared, sent to Meta and left waiting for approval. If you already have an approved template in Meta, link it with 'Şablon Ekle' — put order_confirmed, order_shipped, order_delivered, order_cancelled or abandoned_cart in the key field, and the template's exact Meta name in the name field. Nothing sends before approval arrives.

### 6. Reply from the Sohbetler inbox {#adim-6}

WhatsApp → Sohbetler is the shared inbox where you write back to customers. A conversation whose 24-hour window is still open carries an 'Açık' pill in the list; a conversation with no pill is one whose window has closed — there is no separate pill for the closed state. If the customer messaged you within the last 24 hours you can send free text; if not, you can only start the conversation with an approved template through 'Yeni Konuşma'. Save the replies you send often as 'Hızlı yanıtlar' and insert them in one click.

## Tips

### Never leave the App Secret empty

Even with the connection showing as 'Bağlı', without the App Secret incoming customer messages are not received and your access token stays short-lived — a few days later notifications quietly stop and the panel shows no error.

### Nothing sends until Meta approves the template

'Varsayılan Şablonları Oluştur' gives you ready templates, but they sit in a pending-approval state. Approval can take hours, and no order notification goes out meanwhile. Check the template states before testing on a live order.

## Frequently asked questions

### The connection says connected but no message reaches the customer. Why?

One of three switches is off: the 'WhatsApp bildirimleri etkin' master toggle, the individual toggle for that event, or Meta's approval of the matching template. Check all three in that order.

### Can I send a free-text message whenever I want?

No. Under Meta's 24-hour rule, free text is only allowed for 24 hours after the customer's last message to you. Once the window closes you must send an approved template through 'Yeni Konuşma'.

### My number is with another provider — can I move it?

Yes. The 'Facebook ile Bağlan' flow supports porting an existing WhatsApp number, and your display name, quality rating and previously approved templates come across with it.