# How to set up a loyalty points programme

> Let customers earn points on orders and redeem them for discount coupons; configure stars & gift mode, per-product rates and sign-up bonuses.

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Last updated: 2026-09-01

Loyalty Points accrues points against every lira a customer spends and turns those points back into a discount. Two numbers define the whole programme: the earn rate multiplies the order total, and the point value converts points back into a discount. For businesses like coffee shops there is also a stars & gift mode — the customer collects stars instead of points and a gift appears at a threshold.

## Avant de commencer

- A panel account that can see the loyalty settings
- A decision on how much you want to give back (say 1% of turnover)
- The products you will give away, if you plan to use gift mode

## Étapes

### 1. Turn the programme on {#adim-1}

Open Customers > Loyalty Points and click Edit. In Program & redemption, Loyalty program enabled is the master switch — turn the program off to stop points accruing on new orders. Points → coupon redemption separately decides whether a customer may convert the points they have collected into a discount coupon.

### 2. Set the earn rate and the point value {#adim-2}

The two fields under Earning & redemption are the programme's arithmetic. Points earned per spend (1 ₺ = ? points) multiplies the order total; Point value (1 point = ? ₺ discount) converts points back into a discount. Minimum points to redeem is the floor a customer must reach before cashing in — set it too low and every customer mints a few-kuruş coupon.

### 3. Decide how long points and coupons live {#adim-3}

Under Expiry & coupons, Points validity (days, 0 = never) decides when points burn — enter 0 and points never expire. Generated coupon validity (days) is the life of the coupon a customer gets when they cash in, and must be at least 1 day.

### 4. Grant sign-up and referral bonuses {#adim-4}

Bonus points holds two one-off grants. Welcome bonus points is granted once when a customer signs up. Referral bonus points is granted when a referred customer's first order completes — so the referrer earns nothing until the person they invited actually buys something.

### 5. Running a coffee shop? Use stars & gift mode {#adim-5}

With Stars & gift mode on, the customer collects stars instead of points. Default stars (per ₺) sets how fast they accrue, Stars per gift how many earn a gift, and Gift validity (days) how long the gift can be used. Gift label is the name the customer sees on screen.

### 6. Define gift groups and the tier that unlocks them {#adim-6}

Under Gift Groups you define product groups giftable at a minimum tier. Give the Group name, pick the Products, and use Minimum tier to restrict which customers qualify; choose All tiers and everyone does. The Earned Gifts list shows who won what and whether it is Available, Redeemed or Expired.

### 7. Give particular products a different rate {#adim-7}

Per-product Earning is the exception to the default rate: enter Points/₺ or Stars/₺ for the products you select, and anything left blank uses the default. Use it to earn faster on high-margin lines, or to zero out earning on goods that are already discounted.

### 8. Read a customer's points history {#adim-8}

The Customer Points list gives you Balance, Total Earned and Total Redeemed. Open a customer and Points history shows every movement by type: Earned on order, Redeemed for coupon, Expired, Referral bonus, Welcome bonus and Manual adjustment. The level card also states how many points remain to the next tier.

## Conseils

### The product of the two numbers is your real cost

With an earn rate of 1 and a point value of 0.01, the customer gets 1% of their spend back. Doubling the rate to 2 makes it 2%. Work that product out before launching; the programme runs quietly, so noticing by accident can take months.

### Keep the redemption floor meaningful

If Minimum points to redeem is too low, customers mint constant small coupons — your average basket falls and your coupon list bloats. Set the floor so a redemption is worth roughly one basket's discount.

### Points that never expire are a liability

Setting points validity to 0 means points never expire. That builds a discount liability that accumulates for years and can be cashed in at any moment. A year keeps customers coming back and keeps your books predictable.

## Questions fréquentes

### If I turn the programme off, are existing points deleted?

No. Turning Loyalty program enabled off only stops points accruing on new orders; balances and points history stay exactly as they are. If you also want to stop redemptions, switch Points → coupon redemption off as well.

### Should I use points or stars?

Points suit stores that want a discount proportional to spend: the customer converts points into a coupon. Stars & gift mode suits a fixed reward — a certain number of stars yields a concrete product. For cafés, bakeries and salons, where visits repeat often, gift mode is easier for customers to follow.

### Why is the referral bonus not granted immediately?

Referral bonus points is granted when a referred customer's first order completes. Granting it at sign-up would let anyone farm bonuses by opening fake accounts; tying it to an order removes that.

### I do not want a particular product to earn points

Enter 0 for that product's Points/₺ under Per-product Earning. Leaving the field blank applies the default rate — you have to write 0 explicitly to zero it out.