Question 1

I have no technical knowledge. Can I use this?

Accepted Answer

Yes, absolutely. MağazamHazır is built to let anyone open a professional website with **zero technical background**. No software development, server setup, or coding knowledge required.

If you can do basic computer tasks — write an email, upload a photo, shop online — you can set up and run your site entirely on your own.

After registering, a **setup wizard** guides you step by step through everything: adding your first content, configuring payments, and setting up shipping. Whenever you get stuck, our support team and help center are there immediately.

Question 2

Which plugins are free?

Accepted Answer

The drag-and-drop **Page Builder** and **AI Assistant** come free with every store — plus a welcome AI credit for new sign-ups. A custom domain, free SSL, a multilingual storefront and a contact form are also included in the base plan.

Other plugins like e-commerce, blog, appointments and reservations are monthly add-ons — you only add what you need. (The AI Assistant is free; heavy AI generation draws from AI credit you can top up anytime.)

Question 3

Are there tools for my type of business? (dental clinic, hotel, lawyer…)

Accepted Answer

Yes. **Appointments** for dental clinics and salons, **reservations** for hotels and restaurants, **e-commerce + shipping** for shops and supermarkets, and a **free promotional site + blog** for lawyers and professionals.

The base site is always free — add the plugin that fits your industry with one click.

Question 4

How does the payment system work? Is my money safe?

Accepted Answer

We integrate with **Iyzico**, one of Turkey's most widely used payment infrastructures. Your customers can pay using any of the following:

- **Credit and debit card** — with 3D Secure verification
- **Installments** — across multiple banks
- **Saved card** — one-click checkout for returning customers

Payments are processed on Iyzico's **PCI DSS-compliant**, encrypted infrastructure — the platform never stores raw card data. Your sales revenue is transferred directly to your bank account on Iyzico's payment schedule. Refunds can be initiated from your panel in a single step.

Question 5

Is there shipping integration?

Accepted Answer

Yes. Through the **Geliver** infrastructure we offer full integration with Turkey's major cargo carriers.

When an order arrives, directly from your panel you can:

- Generate a shipping label
- Hand the parcel to the carrier
- **Automatically** send the tracking number to your customer

If you work with multiple carriers, manage them all from the shipping settings in your panel. For businesses that handle their own deliveries, you can define custom delivery zones and conditions with no traditional cargo company needed.

Question 6

How do I meet the e-invoice requirement?

Accepted Answer

The platform includes a built-in **Uyumsoft** integration that is fully compliant with Turkey's e-invoice and e-archive invoice regulations.

Every time a sale is made, the invoicing process starts **automatically** — the correct document is generated and delivered to both you and your customer within the legal deadline.

You don't need to:

- Use separate invoicing software
- Enter invoice details manually
- Consult an accountant for routine invoicing

Enter your tax ID and Uyumsoft credentials once in the panel, and everything runs on autopilot from that point on.

Question 7

How do I change the look of my site?

Accepted Answer

The built-in **Visual Page Editor** lets you edit every page on your site — homepage, product listing, product detail, about page, and more — with a drag-and-drop interface. No code required.

In the editor you can:

- Add ready-made sections (hero banners, product sliders, contact forms, etc.)
- Change any text or image
- Reorder or remove sections entirely

For a complete visual overhaul, use the **Visual Page Editor** to generate a full theme tailored to your brand — color palette, typography, and page layouts — in one short conversation. The result opens directly in the editor for any final tweaks.

Question 8

Is it free? How do I pay?

Accepted Answer

Your core website is **free** — no credit card required. Your site is created the moment you register. You can add content, customize the design, and connect your own domain.

You only pay for the plugins you need — for example e-commerce, blog, page builder, or AI. Each plugin is an independent subscription:

- **No long-term contract** — cancel any plugin any time
- **Pay as you grow** — you're only charged for the plugins you turn on
- **No hidden charges** — the price you see is the price you pay

Question 9

Can I use my own domain name?

Accepted Answer

Yes, you can connect any domain you own to your site.

If you already have a domain — for example **yourbrand.com** — open the domain settings in your panel, follow the DNS instructions shown there, and update the record in your registrar's interface in a few minutes. If you don't have a domain yet, buy one from any registrar and connect it the same way.

MağazamHazır **automatically provisions and renews an SSL certificate** for your custom domain, so your site runs securely over https:// — improving both customer trust and your ranking in search results.

Question 10

How does the Visual Page Editor work?

Accepted Answer

The Visual Page Editor is a design tool that lets you build every page of your site with **drag and drop**. No coding required.

What you can do in the editor:

- Pick from 60+ ready-made sections: hero banners, product grids, testimonials, FAQs, galleries, countdowns, and more
- Drag sections to reorder, add, or remove them
- Change text and images directly on the page
- Match the color palette, fonts, and spacing to your brand
- Keep changes as a draft and publish with one click when you are ready

You do not have to start from scratch: pick one of the **ready professional designs** built for your sector and work on top of it. If you get stuck writing copy, the **advanced AI assistant** suggests headlines and descriptions — but the final say is always yours.

Question 11

Can I import products from another platform?

Accepted Answer

Yes. If you already have products elsewhere, you don't need to re-enter them from scratch. You can import from:

- **Shopify, Trendyol, Hepsiburada, Shopier, Yemeksepeti**
- **Excel / CSV** file

During import, product names, descriptions, prices, stock quantities, variants, and images are all mapped automatically. Large catalogs can be imported **in bulk**.

The import guide walks you through every step. If you run into difficulty, our support team is ready to handle the process with you directly.

Question 12

What types of campaigns and coupons are supported?

Accepted Answer

The platform gives you flexible tools for broad promotions and personalized coupon codes.

**Campaign features:**

- Percentage-based discount (e.g., 20% off) or fixed-amount (e.g., 50₺ off)
- Target all products, a specific collection, or a single item
- Minimum cart value, maximum discount cap, start and end dates
- Location-based free shipping threshold

**Coupon code features:**

- Public codes or codes assigned to a specific customer
- Total usage limit and per-customer quota
- Expiry date

All active campaigns are visible and manageable from the campaigns screen in your panel.

Question 13

How do I get support and help?

Accepted Answer

Every account includes a **support panel and email support**, free of charge.

From the support button in your panel you can open a new ticket, attach screenshots, and track replies in real time. Our team aims to respond quickly on business days.

Beyond direct support, you have access to:

- **Help center** — comprehensive guides for every platform feature and step-by-step setup tutorials
- **Video walkthroughs** — visual guides for common tasks
- **FAQ section** — quick answers to the most common questions

All of this is available **24/7** with no login required.

Question 14

Does the platform track stock levels?

Accepted Answer

Yes, advanced inventory management is a core part of the platform.

Stock is tracked **per product variant** — for example, the red/S and blue/M stock of the same t-shirt are monitored independently.

The dashboard provides:

- **Live low-stock panel** — instant alert when any variant drops below your set threshold
- **14-day replenishment forecast** — based on historical sales, shows you what to reorder and when
- **Back-in-stock notifications** — customers on out-of-stock items are automatically emailed when you restock, bringing them back to complete their purchase

Question 15

Can I customize the emails my site sends?

Accepted Answer

Yes, all automated emails are fully customizable. The platform includes **25+ templates across 7 categories**:

- Order confirmation, order shipped, delivery confirmed
- Return request received, refund processed
- Abandoned cart reminder
- Account creation, password reset
- Low stock alert, support ticket reply

For every template you can edit the **subject line and full HTML body** in the panel. Global theme settings let you apply your brand colors, logo, and footer signature to all templates at once.

These emails are your most direct touchpoints with users — a consistent brand voice here measurably improves post-purchase satisfaction.

Question 16

Can I use this for a restaurant or local delivery business?

Accepted Answer

Yes. The platform is designed for **courier-type businesses** as well as traditional product stores.

If you run a restaurant, café, grocery, butcher, or any local delivery service:

- Draw your **delivery zones** on a map
- Set different **delivery fees and minimum order amounts** per zone
- Operate **without a national cargo company** — use your own couriers

The order management screen tracks every order's status — placed, being prepared, out for delivery, delivered — in real time. Customers can see their order status online, which reduces inbound calls to your business.

Question 17

Can I add a blog to my site?

Accepted Answer

Yes. Every site can have a **full-featured blog** available as a plugin.

With the blog you can:

- Publish and categorize articles
- Add a cover image and **SEO meta tags** to each post
- Manage comments and schedule posts for a future date
- Track readership with built-in analytics

The **advanced AI assistant** generates a draft article from a topic or title you provide; you edit and publish.

A well-maintained blog is one of the most effective long-term tools for earning organic traffic from search engines and keeping your audience engaged.

Question 18

Can I open a blog or content publishing site?

Accepted Answer

Yes. The Blog plugin provides a **full-featured content management system**: SEO meta titles, comment system, categories, tags, scheduled publishing, and an advanced AI assistant.

Launch a professional blog site with your own domain — no e-commerce needed. Just activate the base plan and the Blog plugin to get started. As your audience grows, you can add revenue streams like newsletters, digital products, or sponsored content.

Question 19

Can I set up an online ordering page for a restaurant or café?

Accepted Answer

Yes. The platform includes a dedicated delivery mode built for restaurant and café operators.

- **Draw your delivery zones on a map** — define areas by neighborhood or district
- Set different **delivery fees and minimum order amounts** per zone
- Work **without a national cargo company** — use your own delivery team
- **Import your Yemeksepeti menu** in minutes

The order screen provides real-time status tracking; customers can follow their orders online. Say goodbye to constant phone calls.

Question 20

Can I create a campaign landing page?

Accepted Answer

Yes. With the **Page Editor plugin**, build professional landing pages in minutes using drag-and-drop.

- 60+ ready-made section templates: headline, feature list, testimonials, pricing box, CTA button, contact form
- Live preview before publishing — go live with one click
- Archive the page when the campaign ends, copy the structure for the next one
- Combine with Coupon and Newsletter plugins for lead capture and conversion

A fast, flexible, and cost-effective solution for marketers and advertisers.

Question 21

Can I use it for a portfolio or agency website?

Accepted Answer

Yes. MağazamHazır is ideal for designers, photographers, writers, freelancers, and agencies looking to build a professional portfolio site.

- Use the **page editor** to showcase your work, services, and contact form
- The **Visual Page Editor** creates a professional design matched to your brand — zero code
- Share expertise through a blog to rank in search engines
- No e-commerce or delivery setup required — the base plan alone is enough

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