FAQ

Answers to Your Questions

Everything you want to know before getting started

Yes, absolutely. MağazamHazır is built to let anyone open a professional online store with zero technical background. No software development, server setup, or coding knowledge required.

If you can do basic computer tasks — write an email, upload a photo, shop online — you can set up and run your store entirely on your own.

After registering, a setup wizard guides you step by step through everything: adding your first product, configuring payments, and setting up shipping. Whenever you get stuck, our support team and help center are there immediately.

We integrate with Iyzico, one of Turkey's most widely used payment infrastructures. Your customers can pay using any of the following:

  • Credit and debit card — with 3D Secure verification
  • Installments — across multiple banks
  • Saved card — one-click checkout for returning customers

Payments are processed on Iyzico's PCI DSS-compliant, encrypted infrastructure — the platform never stores raw card data. Your sales revenue is transferred directly to your bank account on Iyzico's payment schedule. Refunds can be initiated from your panel in a single step.

Yes. Through the Geliver infrastructure we offer full integration with Turkey's major cargo carriers.

When an order arrives, directly from your panel you can:

  • Generate a shipping label
  • Hand the parcel to the carrier
  • Automatically send the tracking number to your customer

If you work with multiple carriers, manage them all from the shipping settings in your panel. For businesses that handle their own deliveries, you can define custom delivery zones and conditions with no traditional cargo company needed.

The platform includes a built-in Uyumsoft integration that is fully compliant with Turkey's e-invoice and e-archive invoice regulations.

Every time a sale is made, the invoicing process starts automatically — the correct document is generated and delivered to both you and your customer within the legal deadline.

You don't need to:

  • Use separate invoicing software
  • Enter invoice details manually
  • Consult an accountant for routine invoicing

Enter your tax ID and Uyumsoft credentials once in the panel, and everything runs on autopilot from that point on.

The built-in Visual Page Editor lets you edit every page in your store — homepage, product listing, product detail, about page, and more — with a drag-and-drop interface. No code required.

In the editor you can:

  • Add ready-made sections (hero banners, product sliders, contact forms, etc.)
  • Change any text or image
  • Reorder or remove sections entirely

For a complete visual overhaul, use the AI Theme Wizard to generate a full theme tailored to your brand — color palette, typography, and page layouts — in one short conversation. The result opens directly in the editor for any final tweaks.

Yes, you get a 30-day free trial to explore the platform. Your store is created the moment you register. You can add products, customize the design, and configure payment and shipping before committing to anything.

When you're ready to open to real customers, pick a subscription plan. After subscribing:

  • No long-term contract — cancel any time, no reason needed
  • No cancellation fee — your subscription stays active until the current period ends
  • No hidden charges — the price you see is the price you pay

Yes, you can connect any domain you own to your store.

If you already have a domain — for example yourbrand.com — open the domain settings in your panel, follow the DNS instructions shown there, and update the record in your registrar's interface in a few minutes. If you don't have a domain yet, buy one from any registrar and connect it the same way.

MağazamHazır automatically provisions and renews an SSL certificate for your custom domain, so your store runs securely over https:// — improving both customer trust and your ranking in search results.

The AI Theme Wizard is a conversation-based design tool — it feels like briefing a professional graphic designer.

The wizard asks you a few questions:

  • What is your brand name and industry?
  • What style do you want — modern and minimal, warm and traditional, bold and energetic?
  • Do you have specific color preferences?

Based on your answers it automatically generates your complete store design: homepage layout, color palette, fonts, and every page section.

The result opens directly in the Visual Page Editor. You can adjust any element — a color, an image, a text block. Not satisfied? Run the wizard again for a completely different design.

Yes. If you already have products elsewhere, you don't need to re-enter them from scratch. You can import from:

  • Shopify, Trendyol, Hepsiburada, Shopier, Yemeksepeti
  • Excel / CSV file

During import, product names, descriptions, prices, stock quantities, variants, and images are all mapped automatically. Large catalogs can be imported in bulk.

The import guide walks you through every step. If you run into difficulty, our support team is ready to handle the process with you directly.

The platform gives you flexible tools for broad promotions and personalized coupon codes.

Campaign features:

  • Percentage-based discount (e.g., 20% off) or fixed-amount (e.g., 50₺ off)
  • Target all products, a specific collection, or a single item
  • Minimum cart value, maximum discount cap, start and end dates
  • Location-based free shipping threshold

Coupon code features:

  • Public codes or codes assigned to a specific customer
  • Total usage limit and per-customer quota
  • Expiry date

All active campaigns are visible and manageable from the campaigns screen in your panel.

Every subscription includes a support panel and email support.

From the support button in your panel you can open a new ticket, attach screenshots, and track replies in real time. Our team aims to respond quickly on business days.

Beyond direct support, you have access to:

  • Help center — comprehensive guides for every platform feature and step-by-step setup tutorials
  • Video walkthroughs — visual guides for common tasks
  • FAQ section — quick answers to the most common questions

All of this is available 24/7 with no login required.

Yes, advanced inventory management is a core part of the platform.

Stock is tracked per product variant — for example, the red/S and blue/M stock of the same t-shirt are monitored independently.

The dashboard provides:

  • Live low-stock panel — instant alert when any variant drops below your set threshold
  • 14-day replenishment forecast — based on historical sales, shows you what to reorder and when
  • Back-in-stock notifications — customers on out-of-stock items are automatically emailed when you restock, bringing them back to complete their purchase

If you didn't find your answer here, reach out to our support team.

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