One support desk instead of scattered DMs
Let your customers open support tickets right from your store, and let your team handle every conversation from one panel with priority, status, and assignment tracking. The basic contact form stays free and always on.
Every customer question in one place, none of them lost
No more customer questions slipping through the cracks between WhatsApp, Instagram, email, and phone. With Support Tickets, your customers open requests directly from your store and you see every conversation in a single panel. You set a priority for each ticket, mark its status (open, replied, resolved), and assign it to the right teammate, while the full conversation history stays on record. Just enable the plugin from your store panel; the basic contact form keeps working on its own, always available.
All support tickets on one screen
Contact form always available
Basic contact form is free
Everything that makes your support look professional
Tickets straight from customers
Your customers create support tickets right from your store by filling out the form. Nothing gets buried in an inbox or lost among social media notifications.
Priority, status, and assignment
Set a priority for each ticket, see at a glance whether it's open or resolved, and route it to the right teammate. There's never any confusion over who's handling what.
Full conversation history
Every message with a customer is kept in order inside a single ticket. You never have to hunt for the previous exchange when a new message comes in.
Manage from one panel
Handle all your tickets, their statuses, and assignments from a single screen. Even as your team grows, everything stays organized instead of scattered.
Your own support desk in four steps
No technical know-how needed; you set it up in minutes and start using it right away.
1. Enable the plugin
Turn on the Support Tickets plugin from your store panel with one click.
2. Add your team
Choose the teammates who'll handle tickets so each request can be assigned to the right person.
3. Set priorities and statuses
Adjust your priorities and status flow to match how your business works.
4. Manage from one panel
From then on every ticket lands in one panel; you simply reply, assign, and resolve.
See it in live examples
Try the support ticket flow live in demos for e-commerce stores, restaurants, and service businesses.
Good to know
The most common questions about Support Tickets.
No. The basic contact form is always free and active. The Support Tickets plugin adds management features on top of it, such as priority, status, assignment, and conversation history.
Get your support in order today
Leave the scattered messages behind and start managing every customer question from one panel. Setup takes minutes, the payoff is daily.