What happens if I never edit a template?

It stays marked as default in the list and keeps sending with the system's ready-made copy. No email is skipped because it was never edited; customisation is entirely optional.

My emails land in spam. What should I do?

It is usually a missing DNS record. On the Mail Adresleri page, SPF and DKIM in particular must show as verified; create any record that shows as not found in your domain's DNS panel and press 'DNS Kayıtlarını Doğrula' again.

My edited template looks broken — how do I roll it back?

Use 'Varsayılana Sıfırla' in the editor to return to the original. Your customisations are deleted, but the template works again and you can start the edit over.

Editing your email templates

Customise the subject line and HTML body of your order, shipping, refund and account emails, preview the result and reset any template to default.

4 min de lectureDernière mise à jour : 2026-08-30

Your store sends an automatic email for every order, cancellation, refund, password reset and stock alert. All of them are editable templates: you can rewrite the subject line and the HTML body in your own brand voice, and drop in variables for the customer name, order code or total. Any template you never touch keeps running on the system default, so no email is ever left unsent.

Avant de commencer

The Custom Email Templates plugin enabled on your store
An SMTP configuration, so mail leaves from your own domain
Basic HTML, if you intend to edit the body by hand

Étapes

Les écrans sont illustratifs ; les données de votre panneau différeront.

Étape 1: Open the template list

E-posta → E-posta Şablonları lists every template grouped by subject: orders, cancellations and refunds, shipping, notifications, account, contact, blog, system and other. Each row carries an 'Özelleştirilmiş' or 'Varsayılan' badge, so you can see at a glance which ones have been touched. Use the search box on a long list.

Email templates

Customise the emails sent to your customers and to your administrators.

Template Type	Subject	Last updated
Order received	Your order — {{order_code}}	27.08.2026	Customised
Shipped	Your order is on its way	—	Default
Cart reminder	You left items in your basket	22.08.2026	Customised
Welcome	Welcome aboard	—	Default

Étape 2: Open a template and write the subject line
Press 'Düzenle' on a row to open the editor. The subject line is the only thing visible in the inbox, so keep it short and use variables — a field like {{order_code}} works in the subject too. The available-variables list on the right shows a sample for each one; click a variable to insert it at the cursor.
Order Received
Edit template
Subject Line
{{store_name}} — we have received order {{order_code}}
{{customer_name}}
Selin Aydın
{{order_code}}
MH-24187
{{order_total}}
₺1,240.00
Click to insert
Edit template — exemple de vue du panneau
Étape 3: Edit the HTML body
The HTML template field is the body of the email. Watch two variable kinds: array variables are looped with {{#each}}, and HTML variables need triple braces, {{{...}}}. Write an HTML variable with double braces and the customer sees raw tags in the message. The 'Biçimlendir' button tidies up messy indentation.
HTML template
<h1>Hello {{customer_name}},</h1> <p>We have received order {{order_code}}.</p> {{#each items}} <li>{{this.name}} — {{this.price}}</li> {{/each}} {{{invoice_table}}}
HTML variable — uses triple braces {{{...}}}
Prettify
HTML template — exemple de vue du panneau
Étape 4: Preview and save
The preview tab renders the template at full size with sample data; press 'Önizlemeyi Yenile' after changing the body. When you are happy, press 'Değişiklikleri Kaydet'. From the moment you see the saved confirmation, every email of that type goes out with the new copy — there is no separate publish step.
Preview
HTML TemplatePreview
Refresh PreviewReset to defaultSave changes
Template saved successfully
Preview — exemple de vue du panneau
Étape 5: Set the schedule for reminder emails
Templates such as the cart reminder and the review reminder carry an extra scheduling card. 'Aralık Ekle' sets how many days after the triggering event a reminder goes out — 1 day, 3 days and 1 week are presets, and a custom option takes your own number of days. You can also restrict which weekdays it runs on.
Reminder schedule
Set when reminder emails go out after the triggering event.
Interval Days
After 1 day All days
After 3 days All days
After 1 week Every Monday
Add interval
Reminder schedule — exemple de vue du panneau

Interval	Days
After 1 day	All days
After 3 days	All days
After 1 week	Every Monday

Étape 6: Define the sender address and verify DNS

On E-posta → Mail Adresleri, 'Yeni Mail Adresi Oluştur' creates a sender address on your own domain from a sender name, an email prefix and the domain. Once it exists, add the MX, SPF, DKIM and DMARC records from the DNS card to your domain's DNS, then press 'DNS Kayıtlarını Doğrula'. Every record left marked as not found costs you deliverability.

DNS records

Type	Purpose	State
MX	Routes incoming mail to the mail server	Verified
SPF	Declares which servers may send on your behalf	Verified
DKIM	Cryptographic signature proving the mail is genuine	Not found
DMARC	Policy for unauthenticated mail	Verified

Verify DNS Records

Étape 7: Watch delivery in the mail log
E-posta → Mail Kayıtları lists every outgoing message with recipient, subject and status. If a row reads failed, the detail view names the error and shows how many attempts were made. Once you have fixed the cause, 'Maili Yeniden Gönder' sends that same email again.
Mails
Date Recipient Subject Status
29.08.2026 14:12 selin@ornek.com Your order was received Sent
29.08.2026 13:47 kerem@ornek.com Your order is on its way Sent
29.08.2026 11:05 ayse@ornek.com Password reset Failed
Resend Mail
Mails — exemple de vue du panneau

Date	Recipient	Subject	Status
29.08.2026 14:12	selin@ornek.com	Your order was received	Sent
29.08.2026 13:47	kerem@ornek.com	Your order is on its way	Sent
29.08.2026 11:05	ayse@ornek.com	Password reset	Failed

Conseils

Reset to default cannot be undone

It returns the template to the original default and every customisation is lost, with no undo. Before starting a large edit, copy the HTML body out and keep it on your own machine.

Editing a template does not decide whether the mail is sent

Whether a customer receives an email depends on the channel matrix in Bildirim Ayarları and on the customer's own preference. The template only supplies the copy — if the email channel is off for that notification type, no amount of editing will make one arrive.

Questions fréquentes

What happens if I never edit a template?: It stays marked as default in the list and keeps sending with the system's ready-made copy. No email is skipped because it was never edited; customisation is entirely optional.
My emails land in spam. What should I do?: It is usually a missing DNS record. On the Mail Adresleri page, SPF and DKIM in particular must show as verified; create any record that shows as not found in your domain's DNS panel and press 'DNS Kayıtlarını Doğrula' again.
My edited template looks broken — how do I roll it back?: Use 'Varsayılana Sıfırla' in the editor to return to the original. Your customisations are deleted, but the template works again and you can start the edit over.