If I turn the programme off, are existing points deleted?

No. Turning Loyalty program enabled off only stops points accruing on new orders; balances and points history stay exactly as they are. If you also want to stop redemptions, switch Points → coupon redemption off as well.

Should I use points or stars?

Points suit stores that want a discount proportional to spend: the customer converts points into a coupon. Stars & gift mode suits a fixed reward — a certain number of stars yields a concrete product. For cafés, bakeries and salons, where visits repeat often, gift mode is easier for customers to follow.

Why is the referral bonus not granted immediately?

Referral bonus points is granted when a referred customer's first order completes. Granting it at sign-up would let anyone farm bonuses by opening fake accounts; tying it to an order removes that.

I do not want a particular product to earn points

Enter 0 for that product's Points/₺ under Per-product Earning. Leaving the field blank applies the default rate — you have to write 0 explicitly to zero it out.

How to set up a loyalty points programme

Let customers earn points on orders and redeem them for discount coupons; configure stars & gift mode, per-product rates and sign-up bonuses.

5 min de lectureDernière mise à jour : 2026-09-01

Loyalty Points accrues points against every lira a customer spends and turns those points back into a discount. Two numbers define the whole programme: the earn rate multiplies the order total, and the point value converts points back into a discount. For businesses like coffee shops there is also a stars & gift mode — the customer collects stars instead of points and a gift appears at a threshold.

Avant de commencer

A panel account that can see the loyalty settings
A decision on how much you want to give back (say 1% of turnover)
The products you will give away, if you plan to use gift mode

Étapes

Les écrans sont illustratifs ; les données de votre panneau différeront.

Étape 1: Turn the programme on
Open Customers > Loyalty Points and click Edit. In Program & redemption, Loyalty program enabled is the master switch — turn the program off to stop points accruing on new orders. Points → coupon redemption separately decides whether a customer may convert the points they have collected into a discount coupon.
Loyalty settings
Program & redemption
Whether points are collected and may be turned into coupons.
Loyalty program enabled
Turn the program off to stop points accruing on new orders.
açık
Points → coupon redemption
açık
Save changes
Program & redemption — exemple de vue du panneau
Étape 2: Set the earn rate and the point value
The two fields under Earning & redemption are the programme's arithmetic. Points earned per spend (1 ₺ = ? points) multiplies the order total; Point value (1 point = ? ₺ discount) converts points back into a discount. Minimum points to redeem is the floor a customer must reach before cashing in — set it too low and every customer mints a few-kuruş coupon.
Earning & redemption
The earn rate multiplies the order total; the point value converts points back into a discount.
Points earned per spend (1 ₺ = ? points)
1
Point value (1 point = ? ₺ discount)
0.01
Minimum points to redeem
500
Earning & redemption — exemple de vue du panneau
Étape 3: Decide how long points and coupons live
Under Expiry & coupons, Points validity (days, 0 = never) decides when points burn — enter 0 and points never expire. Generated coupon validity (days) is the life of the coupon a customer gets when they cash in, and must be at least 1 day.
Expiry & coupons
How long points and generated coupons stay valid.
Points validity (days, 0 = never)
365
0 = points never expire.
Generated coupon validity (days)
30
Must be at least 1 day.
Expiry & coupons — exemple de vue du panneau
Étape 4: Grant sign-up and referral bonuses
Bonus points holds two one-off grants. Welcome bonus points is granted once when a customer signs up. Referral bonus points is granted when a referred customer's first order completes — so the referrer earns nothing until the person they invited actually buys something.
Bonus points
One-off point grants for signing up and for referrals.
Welcome bonus points
250
Granted once when a customer signs up.
Referral bonus points
500
Granted when a referred customer's first order completes.
Bonus points — exemple de vue du panneau
Étape 5: Running a coffee shop? Use stars & gift mode
With Stars & gift mode on, the customer collects stars instead of points. Default stars (per ₺) sets how fast they accrue, Stars per gift how many earn a gift, and Gift validity (days) how long the gift can be used. Gift label is the name the customer sees on screen.
Points Settings
Stars & gift mode
açık
Default stars (per ₺)
0.1
Stars per gift
10
Gift validity (days)
60
Gift label
A coffee on us
Points Settings — exemple de vue du panneau
Étape 6: Define gift groups and the tier that unlocks them
Under Gift Groups you define product groups giftable at a minimum tier. Give the Group name, pick the Products, and use Minimum tier to restrict which customers qualify; choose All tiers and everyone does. The Earned Gifts list shows who won what and whether it is Available, Redeemed or Expired.
Gift Groups
Define product groups giftable at a minimum tier.
Group name
Hot drinks
Minimum tier
All tiers
Active
açık
Customer Gift Status Expires
A. Yılmaz A coffee on us Available 12.11.2026
M. Demir A coffee on us Redeemed —
Gift Groups — exemple de vue du panneau
Étape 7: Give particular products a different rate
Per-product Earning is the exception to the default rate: enter Points/₺ or Stars/₺ for the products you select, and anything left blank uses the default. Use it to earn faster on high-margin lines, or to zero out earning on goods that are already discounted.
Per-product Earning
Override points/stars rate for selected products (blank = default).
Product Points/₺ Stars/₺
Filter coffee 250g 2 —
End-of-season items 0 —
Add/Update
Per-product Earning — exemple de vue du panneau
Étape 8: Read a customer's points history
The Customer Points list gives you Balance, Total Earned and Total Redeemed. Open a customer and Points history shows every movement by type: Earned on order, Redeemed for coupon, Expired, Referral bonus, Welcome bonus and Manual adjustment. The level card also states how many points remain to the next tier.
Customer Points
Customer Balance Total Earned Total Redeemed
A. Yılmaz 1,240 3,980 2,740
M. Demir 180 620 440
Points history
Earned on order · Redeemed for coupon · Expired
Customer Points — exemple de vue du panneau

Customer	Gift	Status	Expires
A. Yılmaz	A coffee on us	Available	12.11.2026
M. Demir	A coffee on us	Redeemed	—

Product	Points/₺	Stars/₺
Filter coffee 250g	2	—
End-of-season items	0	—

Customer	Balance	Total Earned	Total Redeemed
A. Yılmaz	1,240	3,980	2,740
M. Demir	180	620	440

Conseils

The product of the two numbers is your real cost

With an earn rate of 1 and a point value of 0.01, the customer gets 1% of their spend back. Doubling the rate to 2 makes it 2%. Work that product out before launching; the programme runs quietly, so noticing by accident can take months.

Keep the redemption floor meaningful

If Minimum points to redeem is too low, customers mint constant small coupons — your average basket falls and your coupon list bloats. Set the floor so a redemption is worth roughly one basket's discount.

Points that never expire are a liability

Setting points validity to 0 means points never expire. That builds a discount liability that accumulates for years and can be cashed in at any moment. A year keeps customers coming back and keeps your books predictable.

Questions fréquentes

If I turn the programme off, are existing points deleted?: No. Turning Loyalty program enabled off only stops points accruing on new orders; balances and points history stay exactly as they are. If you also want to stop redemptions, switch Points → coupon redemption off as well.
Should I use points or stars?: Points suit stores that want a discount proportional to spend: the customer converts points into a coupon. Stars & gift mode suits a fixed reward — a certain number of stars yields a concrete product. For cafés, bakeries and salons, where visits repeat often, gift mode is easier for customers to follow.
Why is the referral bonus not granted immediately?: Referral bonus points is granted when a referred customer's first order completes. Granting it at sign-up would let anyone farm bonuses by opening fake accounts; tying it to an order removes that.
I do not want a particular product to earn points: Enter 0 for that product's Points/₺ under Per-product Earning. Leaving the field blank applies the default rate — you have to write 0 explicitly to zero it out.