WhatsApp Ordering System

WhatsApp ordering systemYour customer is already there

Order confirmations, tracking and cart reminders go out on WhatsApp automatically. Incoming messages land in one inbox, so nobody is left unanswered.

Automatic order updates

Order, payment, shipping and delivery steps reach your customer on their own.

One shared inbox

Every incoming message lands in the panel; the whole team sees the same thread.

Cart reminders

An abandoned basket gets an automatic message with a link straight back to it.

Appointment confirmations

Customers confirm or cancel their appointment from a button in the message.

Top features

Included in this solution

Automatic order and shipping alerts

When an order is placed, payment is approved, the parcel ships and it is delivered, the customer gets an automatic WhatsApp message. The tracking number and link are included in the message — so "where is my parcel" is answered before it is asked.

One unified inbox

All incoming WhatsApp messages collect in a shared inbox in your panel. Several team members can reply, and conversations appear alongside the customer's order and appointment history. When staff change, the conversation history doesn't disappear.

Cart reminders and recovery

Customers who add to cart but don't check out get an automatic reminder after a delay you choose. The message includes a link straight back to their cart, and you can attach a small discount coupon if you want.

Appointment and reservation reminders

Send booking confirmations and reminders over WhatsApp. Customers can confirm or cancel with the buttons inside the message — knowing in advance that someone won't show up means you can sell that slot to someone else.

A managed flow instead of orders lost in a personal phone

In Turkey most buying decisions happen on WhatsApp. The channel is not the problem — managing it is: orders get lost on a personal phone and the same question is answered a hundred times.

Automatic

Order, shipping and booking alerts

One inbox

The whole team on the same thread list

Carts

Automatic abandoned-cart reminders

How you start

Automatic WhatsApp messaging in four steps

No code, no separate software, no second phone to buy.

1

Open a free account

Sign up — your store is created and goes live immediately.

2

Enable the WhatsApp add-on

Activate it in the panel and connect your business number.

3

Choose your message templates

Tailor the order, shipping, booking and cart messages to your voice.

4

Go live

Alerts start going out and messages start landing in one inbox.

Real examples

Explore stores that sell over WhatsApp

From electronics to toys, food to service businesses — see how the WhatsApp flow is set up in real stores.

Frequently asked questions

Common questions about the WhatsApp ordering system

The questions we get most, answered directly.

You connect your business number to the platform. From then on, events in your store — an order being placed, a payment approved, a parcel shipped or delivered, an appointment approaching, a cart abandoned — trigger automatic WhatsApp messages. When the customer replies, the message lands in the shared inbox in your panel and whoever is free answers from there.

WhatsApp ordering: managing the channel where sales really happen

Why WhatsApp is a sales channel

Nearly everyone uses WhatsApp, and messaging — not email or a call — is the first choice for contacting a business. The customer sees the product, sends a photo and orders by message.

The hidden cost of running it from a personal phone

Four costs: lost orders, no measurement, history that walks out when staff leave, and a personal number tangled up in the business.

Which messages should be automated?

The flows that pay back most: order confirmation, shipping notice with a tracking link, then the cart reminder.

WhatsApp rules and protecting your number

Bulk sending against the rules gets your number restricted. Get consent, send what was expected, and make opting out easy.

You can't grow a channel you can't measure

You see how many messages arrived, your average response time, and how many orders each flow produced.

Using WhatsApp alongside your website

WhatsApp is not an alternative to the site, it completes it. The product page carries price and checkout; WhatsApp builds the trust.

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