Why leave the paper stamp card behind?
The trouble with a stamp card is that the card stays with the guest. Every card forgotten, lost or abandoned halfway is really a visit that was lost. A digital card sits in the guest's own account and comes up naturally at each visit.
With the star card the guest shows the code on their phone and the barista scans it. You write the rule: how many stars earn a gift, what the gift is, which items may be gifts and how long a gift stays valid, all from the panel.
Giving an item more stars is a simple way to push products you want to move, such as packaged coffee. Because the rule lives in one place, the barista sees the same result every time.
Fast payment at the till: wallet and QR
In the morning queue, the shorter the time at the till, the shorter the line. A regular who has loaded a balance only scans their code; the amount comes off the balance and the payment is done in seconds.
A side benefit of the balance is that it stays in your shop: an amount that has been loaded ties the guest to the next visit. Because the balance is kept apart from stars, the two programmes do not blur, and the guest can see what each one is for.
Paying with a code at the till does not replace paying by card. Card payments continue to be taken online for pickup orders; the wallet simply opens a short path for guests who come often.
Should pickup ordering run on your own site?
Pickup is a natural channel for a coffee shop: the guest orders on the way and collects without queueing. Where the order passes changes the arithmetic. An order that arrives through an intermediary platform carries the platform's share and rules; an order through your own site carries no deduction from your turnover.
The payment provider's fee on card payments remains a separate line, and it is better to put it into the sums from the start than to hide it.
Orders taken from your own site can also join the star programme. That way a guest who orders online collects stars like one who walks in, and the two channels feed each other.
QR ordering if you have table service
Not every coffee shop is only a counter; some have seating and table service. In that case a QR code placed on the table puts the menu in the guest's hand, and the order goes straight to the preparation screen.
The preparation screen follows each item through being prepared, ready and delivered. The barista reads which order is next from the screen rather than by voice, and the work of walking from table to table taking orders shrinks.
A small shop that is only a counter may not need this plugin. Choose the flow that fits your own busy hours; the two can also run together in the same panel.
Keeping the register and the orders in one place
The receipt cut at the till and the order list online do not have to be two separate worlds. If you use a Hugin new-generation register (T300, S1), the Cash Register (ÖKC) Integration sends the basket to the device in one tap, the device prints the fiscal receipt and the sale is recorded as an order.
Receipts and end-of-day Z reports are visible in the panel. That shortens the time spent matching figures between the till and the panel at closing.
This plugin is sold separately and is in no package. A GMP3 pairing contract with Hugin is required to use it, so allow some time for that; setup is not complete until the contract is.
