Why is the balance prepaid?

Printing a label creates a cost with the carrier at that moment. A prepaid balance makes that cost come off instantly and individually per shipment, so instead of a surprise invoice at month end you see the price of every parcel as it happens.

Can I withdraw balance I have loaded?

The shipment balance is a pool held for shipping charges, and there is no refund action on the screen. That is why topping up in amounts matched to the drain rate in your transaction history is more comfortable than loading a very large sum.

I have balance but labels will not print

Balance is not the only requirement: the shipping integration must also be set up and working. If there is no warning on the Shipment Balance screen and the balance is sufficient, the problem is in the integration settings rather than the balance.

My transaction history is empty

You have neither topped up nor printed a label yet; the panel says shipment charges and balance additions will appear there. The list starts filling after your first top-up.

How to top up and track your shipment balance

Load balance so you can print shipping labels, follow each charge in the transaction history, and catch the warning before it runs out.

3 min readLast updated: 2026-09-01

When you print a shipping label from the panel, the cost comes out of a prepaid balance. The Shipment Balance screen manages that pool: it shows your current balance, lets you top it up, and lists every deduction one by one. When the balance hits zero you cannot create new shipments — which is why the screen gives you a clear warning when it runs out.

Before you start

A panel account that can see the finance screens
The card you will use to top up
A shipping integration already set up

Steps

Screens are illustrative; the data in your own panel will differ.

Step 1: See your current balance
Finance > Shipment Balance opens on Current Balance. That figure falls as shipping labels are printed. Below it, Transaction History lists every movement with its Type, Amount, Balance After, Description and Date; with no movements yet, the panel says shipment charges and balance additions will appear there.
Shipment Balance
Current Balance
1,240.00 ₺
Shipment charges and balance additions will appear here
Add Balance
Shipment Balance — example view from the panel
Step 2: Top up the balance
Click Add Balance and enter an amount. A payment form opens for you to pay by card, and the panel says so while it loads. Once payment completes the balance updates immediately and the panel confirms it. If payment fails you are asked to try again — nothing is deducted.
Add Balance
Amount
2,000
Loading payment form...
Balance added successfully!
Back to Balance
Add Balance — example view from the panel

Current Balance
1,240.00 ₺

Step 3: Read the transaction history

Each row's Type is either Addition or Deduction. Addition rows are described as a balance top-up via payment, deduction rows as a shipment charge. The Balance After column gives what remained after that movement, so reading down the list shows you exactly how the balance drained.

Transaction History

Type	Amount	Balance After	Description	Date
Addition	2,000.00 ₺	2,000.00 ₺	Balance top-up via payment	01.09.2026
Deduction	-84.50 ₺	1,915.50 ₺	Shipment charge	01.09.2026
Deduction	-92.00 ₺	1,823.50 ₺	Shipment charge	02.09.2026

No transactions found

Step 4: Know what happens when it runs out
When the balance is exhausted the panel states plainly that new purchases are blocked. That does not mean your store has closed — it means label printing stops. Top up and you can print labels for the waiting orders as normal; nothing is lost, the shipping step simply waits.
Shipment Balance
New purchases are blocked!
Current Balance
0.00 ₺
Add Balance
Shipment Balance — example view from the panel

Current Balance
0.00 ₺

Tips

Go into a busy period with balance in hand

On campaign days your shipment count multiplies and the balance drains faster than you expect. Look at the sum of last week's deductions in the transaction history and top up for the week ahead accordingly; running out mid-rush means orders piling up at the shipping step.

Deduction rows are your real cost

Transaction History is the most honest source for what shipping actually costs you per parcel. When setting the shipping fee you charge customers, use the average of those rows rather than a guess.

A failed payment never touches the balance

When a payment fails the panel asks you to try again and the balance is unchanged. If you attempted the same top-up twice, check Transaction History — only the one that actually went through appears as a row.

Frequently asked questions

Why is the balance prepaid?: Printing a label creates a cost with the carrier at that moment. A prepaid balance makes that cost come off instantly and individually per shipment, so instead of a surprise invoice at month end you see the price of every parcel as it happens.
Can I withdraw balance I have loaded?: The shipment balance is a pool held for shipping charges, and there is no refund action on the screen. That is why topping up in amounts matched to the drain rate in your transaction history is more comfortable than loading a very large sum.
I have balance but labels will not print: Balance is not the only requirement: the shipping integration must also be set up and working. If there is no warning on the Shipment Balance screen and the balance is sufficient, the problem is in the integration settings rather than the balance.
My transaction history is empty: You have neither topped up nor printed a label yet; the panel says shipment charges and balance additions will appear there. The list starts filling after your first top-up.