Can I take prepayment for a booking?

Yes. With a payment provider connected you can charge upfront, or leave bookings unpaid.

Can customers cancel their own appointment?

It depends on your policy. On Ayarlar you set how many hours ahead cancellation is allowed.

What is the difference between appointments and reservations?

An appointment is tied to a person and a service (30 minutes at the barber). A reservation is tied to a resource (a table, a pitch, a room). If you allocate tables or pitches, look at the reservation system.

Online appointment system setup

Define your services and their durations, enter staff availability, set working hours, and let customers book from your site.

2 min readLast updated: 2026-08-30

Online appointments are for businesses selling time: barbers, physiotherapists, dietitians, salons, vets. The setup logic is simple — define what you sell (services), who delivers it (staff) and when (availability). The calendar is computed from those three.

Before you start

The Appointments plugin enabled
An iyzico connection if you take payment (appointments without prepayment also work)

Steps

Screens are illustrative; the data in your own panel will differ.

Step 1: Define your services
Add each service on Online Randevu → Hizmetler: name, duration and price. Duration is critical — calendar slot length is computed straight from it. Put 30 minutes on a 45-minute service and bookings will overlap.
Services
Service Duration Price Status
Haircut 30 min ₺450 Active
Beard trim 20 min ₺250 Active
Cut + beard 45 min ₺620 Active
New service
Services — example view from the panel
Step 2: Enter staff and availability
On Personel & Müsaitlik, define each person's weekly hours and which services they deliver. If nobody delivers a service, no slots open for it — the most common cause of an empty calendar.
Staff & availability
Staff Days Hours Services
Ahmet Mon–Fri 10:00 – 20:00 Haircut, Beard trim
Ahmet Saturday 10:00 – 18:00 Haircut, Beard trim
Murat Tue–Sat 12:00 – 21:00 Cut + beard
Staff & availability — example view from the panel
Step 3: Configure appointment settings
On Ayarlar you set the minimum notice, how far ahead the calendar opens, your cancellation policy and whether bookings need approval. With approval on, bookings arrive as pending requests and are not confirmed until you accept.
Step 4: Put the booking section on your site
Add the appointment section from the page editor. When a customer picks a service, a staff member and a time, the booking lands straight in your panel.
Step 5: Run it from the dashboard
Online Randevu → Panel shows today's schedule, the next seven days and pending requests. On the Randevular page you switch between list and calendar views and can export to CSV.
Appointments
Today's schedule
9 appointments
Upcoming (7 days)
34 appointments
Pending requests
Awaiting approval
2
This week
41 appointments
ListCalendarMonthly
Appointments — example view from the panel

Service	Duration	Price	Status
Haircut	30 min	₺450	Active
Beard trim	20 min	₺250	Active
Cut + beard	45 min	₺620	Active

Staff	Days	Hours	Services
Ahmet	Mon–Fri	10:00 – 20:00	Haircut, Beard trim
Ahmet	Saturday	10:00 – 18:00	Haircut, Beard trim
Murat	Tue–Sat	12:00 – 21:00	Cut + beard

Tips

Coupons work on appointments too

Set a coupon's applicable flow to bookings (or both) and it applies to appointment payments. 'First booking only' gives you a new-customer discount.

Empty calendar? Check availability first

If customers see no slots, check in order: is the service active, is there a staff member who delivers it, and is that person's availability defined for that day.

Frequently asked questions

Can I take prepayment for a booking?: Yes. With a payment provider connected you can charge upfront, or leave bookings unpaid.
Can customers cancel their own appointment?: It depends on your policy. On Ayarlar you set how many hours ahead cancellation is allowed.
What is the difference between appointments and reservations?: An appointment is tied to a person and a service (30 minutes at the barber). A reservation is tied to a resource (a table, a pitch, a room). If you allocate tables or pitches, look at the reservation system.